Patient Rights
Right to equal access to services:
Every individual applying to our center has the right to receive “preventive and curative health services” at the highest level, without discrimination based on race, language, religion, gender, or political opinion.
Right to choose and change personnel:
Our center has the right to choose and change doctors, or to receive a recommendation from another doctor, and to change healthcare institutions at any stage of treatment (provided there is a medical reason otherwise).
Right to information:
Our patients have the right to request written or verbal information from their doctor about their general health condition, the medical procedures to be performed, their benefits, and possible risks. They also have the right to know the individuals providing medical care and to request a second opinion at any stage of treatment.
Right to respect for confidentiality:
Our patients have the right to request that their family and relatives not be given information about their health condition from the healthcare institution.
Right to consent and permission:
Our patients have the right to benefit from services within the framework of their consent, after receiving sufficient information about medical interventions from their doctor. For minors, patients with mental or psychiatric disorders, and those who are unconscious, consent must be obtained from their legal representatives.
Right to receive services in a safe environment:
Our patients have the right to receive healthcare in a safe environment.
Right to fulfill religious obligations:
Our patients have the right to fulfill their religious obligations to the extent possible within the capabilities of our center.
Right to be treated with respect:
Our patients and their relatives have the right to receive healthcare services that are respectful, attentive, caring, friendly, kind, and compassionate.
Right to receive visitors and have a companion:
Within the framework of the rules determined by our center, our patients have the right to receive visitors and, if deemed appropriate by their doctor, to have a companion.
Right to appeal and complain:
In case of violation of our patients’ rights, they can apply to the Patient Rights Office located in our center or use all their rights to complain and sue within the framework of the legislation.
Patient Responsibilities
Providing Information:
We expect our patients to accurately and completely inform their doctor about their complaints, past illnesses, treatments received, medications used, and general health status.
Compliance with Recommendations:
We expect our patients to comply with the treatment plan recommended by their doctor.
Examination and Treatment Expenses:
Our patients must inform us how they will pay for their healthcare expenses at the time of application to our center. They must pay the amount required for treatment within the timeframe determined by our center.
Healthcare Facility Rules and Practices:
Our patients must comply with the rules and principles determined by our center. Failure to heed warnings from our center, and causing discomfort or distress to other patients, may result in transfer to another healthcare facility.
Respect:
Our patients must respect the rights of other patients and our center’s personnel.
Infectious Disease Status:
Patients suspected of having or diagnosed with an infectious disease should not request discharge without their doctor’s permission.
Inappropriate Request:
Our patients should not request the administration of medication or any procedure not deemed appropriate by their doctor and not included in their treatment plan.
Patient Visitors:
Our patients must accept visitors within the rules set by our center.
Patient Liability:
If our patients misuse or intentionally damage the center’s equipment and supplies, they will be required to compensate for the damage.
